Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites, dashboards, APIs, and related services (the “Service”) operated by SpringMail (“SpringMail,” “we,” “us,” or “our”). By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and any organization you represent.

If you do not agree, do not use the Service. Our Privacy Policy and Acceptable Use Policy are part of these Terms.

1. The Service

SpringMail provides outbound email infrastructure and related tools, which may include domain and inbox management, Google Workspace and Microsoft 365 OAuth sending, warmup, contact lists, campaigns (including multi-touch sequences and A/B testing), billing, credits, marketplace purchases, and workspace settings. Features may change as we improve the product. We may add, modify, or remove functionality with or without notice, except where required by law.

LeadSpring and other partner or waitlisted products are separate. Waitlist access does not guarantee availability, pricing, or features.

Email deliverability depends on third-party mailbox providers, recipient networks, list quality, and your configuration. We do not guarantee inbox placement, open rates, reply rates, or any particular business outcome.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You must provide accurate account and billing information and keep it updated. You are responsible for safeguarding credentials and for all activity under your workspace, including actions by team members you invite. Notify us promptly at support@springmail.ai if you suspect unauthorized access.

One person or entity may not maintain multiple accounts to evade bans, billing, or usage limits.

3. Workspaces and customer content

You retain ownership of content you upload or generate in the Service (“Customer Content”), including contact lists, campaign copy, and configuration. You grant SpringMail a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely as needed to operate, secure, troubleshoot, and improve the Service, and to comply with law.

You represent that you have all rights and lawful bases needed to upload Customer Content and to contact recipients. You are solely responsible for the accuracy and legality of your lists and messages.

4. Acceptable use and email law

You may not use the Service for spam, phishing, malware, fraud, harassment, or other unlawful or deceptive activity. You must comply with CAN-SPAM, CASL, GDPR, and other applicable marketing and privacy laws in every jurisdiction where you send. Commercial messages must include a valid physical postal address and a working unsubscribe mechanism. You must honor opt-outs promptly.

Additional rules are in our Acceptable Use Policy. We may pause, throttle, or stop sending when bounce rates, complaints, or abuse signals warrant it.

5. Plans, credits, and marketplace

Subscriptions typically cover email sending credits and contact storage limits as described on our pricing pages. Marketplace domains, marketplace inboxes, warmup add-ons, lead credits, and similar purchases may be billed separately. Credits and balances are for use on the Service and have no cash value unless required by law.

Fees are billed through our payment processor (currently Stripe). Prices may change with notice for future billing periods. Fees are generally non-refundable except where required by law or expressly stated by us in writing. Taxes may apply.

If payment fails or your account is past due, we may suspend access, pause sending, or cancel marketplace renewals until the balance is current.

6. Third-party services

The Service integrates with third parties such as Google, Microsoft, DNS providers, payment processors, hosting providers, and marketplace suppliers. Your use of those services may be subject to their terms. We are not responsible for third-party outages, policy changes, or account suspensions on those platforms.

Connecting a mailbox via OAuth authorizes SpringMail (and our send infrastructure) to send and process mail as described in the product and our Privacy Policy. You may revoke access in your Google or Microsoft admin settings; doing so may break sending until reconnected.

7. Suspension and termination

You may stop using the Service at any time. You may cancel subscription renewal according to the billing controls in your account; access generally continues through the paid period.

We may suspend or terminate access immediately for unpaid invoices, Acceptable Use or Terms violations, deliverability or abuse risk, legal requests, fraud, or risk to the Service or other customers. We may delete or disable workspaces after termination, subject to legal retention needs (including suppression lists).

8. Intellectual property

SpringMail and its logos, software, documentation, and branding are owned by us or our licensors. These Terms do not grant you any right to copy, modify, reverse engineer, or resell the Service except as expressly allowed.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT EMAILS WILL REACH ANY INBOX.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPRINGMAIL AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnity

You will defend and indemnify SpringMail and its officers, directors, employees, and agents against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your campaigns or lists, your violation of law or these Terms, or your use of the Service in a way that infringes others’ rights.

12. Changes

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date. Material changes may also be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance of the updated Terms.

13. General

These Terms are the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Governing law and venue will be the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory consumer law requires otherwise.

14. Contact

SpringMail
SpringMail, 1111B S Governors Ave STE 39124, Dover, DE 19904, USA
support@springmail.ai

This document is an operational baseline for launch. Have qualified counsel review it for your entity and markets before high-volume public acquisition.